We are excited to announce that on Thursday 9th April 2026, we will be launching our brand-new CRM system – Perfect Gym.
This upgrade will make it easier than ever to manage your membership, book classes, and stay connected with our services.
To make the change, we’ll have a short transition period. Here’s what to expect:
Key Dates
Tuesday 7th April – Last day to book group fitness classes via the current portal. Class bookings will close at 7pm for all Wednesday classes.
Wednesday 8th April – CRM changeover day. Our current system will be offline, and some services will operate manually. Our email centre email addresses will not be active for a period on this day due to system configuration. If you do receive a bounce back email from us and your matter is urgent, please contact us via phone. Our centre details can be found on our website here.
Thursday 9th April – Perfect Gym goes live! This means you can log into your client portal and see your details and book classes.
We will have roaming staff members during these key dates to support you through the changes and if you have any questions or need assistance please our friendly team in centre.
What This Means for You
Members
- Suspension and cancellation requests will be taken in-centre only during the changeover period.
- Once your request has been entered in Perfect Gym, we’ll contact you to confirm.
Group Fitness
- No online bookings available after 7pm on April 7th in the current portal.
- Manual booking sheets will be used for classes for April 8th in centre, if you miss any cut off times.
To book during this time, please see our reception team at your respective Nillumbik Leisure Health Club.
From April 9th at 7am, you can book group fitness classes online via the new Perfect Gym Client Portal.
Health Club
- All Health Club bookings for training and consults will remain the same during this period.
- 24/7 access will remain unaffected. If this changes, we’ll notify you promptly via the relevant centre’s Facebook Page.
Childcare
- All Childcare booking proceedures will remain the same throughout this time.
Swimming Lessons
- Classes will continue as scheduled with no impact to your booking.
- Should you need to record an absence on Wednesday the 8th of April while we are offline, please contact Eltham Leisure Centre via phone or email.
Guests
- On 8th April, while our system is offline, we will still be able to process your visits manually through our processes.
We’re looking forward to bringing you a smoother, more modern experience with Perfect Gym.
If you have any questions, please contact our reception teams or email nillumbik@alignedleisure.com.au.
